APT SKIDATA, a leading UK access solutions business, has launched a new mobile-based digital solution to deliver greater operational efficiencies and enhanced financial returns for visitor attractions using its people access solutions.
The new remote assistance solution – digital.services – is a smart technology that allows APT SKIDATA’s clients to use their own smartphone to visually share any technical difficulties with APT SKIDATA’s support team in real time via a dedicated App. The APT Engineers can then diagnose faults and instigate repairs remotely, maximising equipment uptime and supporting a better visitor experience.
Steve Murphy, APT SKIDATA’s managing director believes this is an industry first: “The digital.services platform means we can ‘virtually’ be with the operator when they first report an issue,” he says. “It enables our technical team to see what the problem is without having to be physically present or obliging anyone to describe the problem over the phone. We believe that this will increase the likelihood of a ‘first-time fix’ by 30%.”
Steve says the business is continually looking at ways of improving their clients’ operations: “Our digital.services solution will give stadia and leisure attractions a fast and effective way of preventing a minor disruption from becoming a costly crisis.”
The solution is powered by SightCall, an augmented reality (AR)-enabled visual assistance platform. It gives APT SKIDATA’s technical teams advanced technologies, including: optical character recognition for touchless data entry; an active AR interface allowing remote experts to draw, point and highlight directly onto the service engineer’s smartphone; and high-definition picture and video quality, even in low-bandwidth environments. Full GDPR compliance provides additional portability, enabling secure usage everywhere the company operates.